03.2025

March 2025 release notes.

The March 2025 PolyAI Agent Studio release includes enhancements to dashboards, voice management, knowledge base performance, and real-time collaboration features.

Expand the items for details:

Standard dashboard enhancements

A redesigned standard dashboard now includes additional metrics and improved performance.

What’s new:

• Containment rate, total calls, SMS stats, and function call metrics now available at a glance.
• Hourly refresh cycle brings data closer to real time.
• Dark header and improved layout boost usability and visual clarity.

Safety dashboard enhancements

The new safety dashboard mirrors the updated overview dashboard experience.

What’s improved:

• Faster load times and more responsive data rendering.
• Hourly refreshes ensure up-to-date monitoring.
• Unified styling with clearer visual hierarchy for incident triage.

Open matched topics in a new tab

You can now click matched knowledge base topics in conversation review to open them in a new browser tab.

This allows you to explore topic content without disrupting the review flow, making it easier to cross-reference and validate responses.

Version info added to conversation review

Reviewed conversations now include the agent version that was active at the time.

Why it matters:

• Ensures reviewers can account for environment-specific behavior.
• Useful for debugging across staging vs. production versions.
• Supports clearer QA documentation and internal audits.

Add new voices in Agent Studio

You can now upload new voices directly in Agent Studio without needing backend intervention.

Refer to your voice provider’s documentation to locate the correct voice ID for upload.

Filter voices by language, accent, and gender

The voice selection interface has been redesigned with filter controls to streamline voice browsing.

Available filters:

• Language
• Accent
• Gender

Send SMS during a function call

SMS messages are now triggered inline during function execution, rather than being queued afterward.

Why it matters:

• Enables immediate error handling for failed sends.
• Prevents agents from falsely confirming delivery before it’s complete.
• Supports tighter runtime logic and better user feedback.

Improved KB search for actions

The knowledge base search bar now fully indexes action keywords like SMS, handoff, function, and variant.

What’s new:

• These terms are now searchable across the knowledge base.