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The November 2024 release brings significant improvements to SMS capabilities, debugging tools, and knowledge base export functionality, alongside enhancements for barge-in and dialogue management. Expand the items for details:
Builders can now easily upgrade SMS templates into advanced, customizable functions to support complex use cases.callingKey highlights:
  • Alternative SMS number: Collect alternative phone numbers from callers for SMS delivery.
  • Upgradable SMS functions: Add custom logic to basic SMS templates for advanced configurations.
reviewYou can now view and copy real-time input, output, and error messages for functions directly:
  • After calls, in the Conversation review page.
  • Live, when testing with agent web chat.
Export your knowledge base as a CSV file.exportThe file naming convention of exported knowledge bases is:{agent Name}_{Env}_{Timestamp}_{version code}_KB.csv.Note that draft exports will exclude the version code. The timestamp reflects the export time.
This settings toggle allows you to decide if callers can interrupt agents. This can improve conversation flow and create natural, human-like interactions.theFunctionally, this feature shortens the Voice Activation Detection (VAD) time and reduces response latency.To test this feature, find Enable barge-in in the “Settings” menu.barge
controlStop keywords give builders control over dialogue flow by halting agent responses upon detecting specific words or phrases. These can trigger custom functions or prevent unwanted interactions. Use this feature to configure stop keywords using RegEx patterns.Key highlights:
  • Halt responses: Interrupt the agent’s response when certain words or phrases (configured with RegEx) are detected in user input.
  • Trigger functions: Use Stop Keywords to activate specific functions or workflows.
How to use:
  1. Create a function
  2. Open Response Controls in the Build tab.
  3. Add Stop Keywords and define their behavior using RegEx patterns.
  4. Optionally, configure the agent to trigger a custom function or workflow when a Stop Keyword is detected.
Visit the response control page for more details.